AIGente Limited (“AIGente”), with its address at 18F, Hollywood Plaza, 610 Nathan Road, Mong Kok, Hong Kong, recognizes the importance of protecting the privacy and personal data of individuals who visit our website, use our services, or otherwise interact with us.
This Privacy Notice explains how AIGente collects, uses, stores, shares, and protects personal data, as well as the rights and choices available to individuals regarding their information.
Where the processing of personal data is subject to Mexican law, this Privacy Notice is intended to comply with the applicable requirements of the Federal Law on Protection of Personal Data Held by Private Parties (Ley Federal de Protección de Datos Personales en Posesión de los Particulares, “LFPDPPP”) and other applicable provisions.
The party responsible for processing personal data is:
AIGente Limited (“AIGente”) Address: 18F, Hollywood Plaza, 610 Nathan Road, Mong Kok, Hong Kong Privacy email: privacy@aigente.com Website: www.aigente.com
Depending on how you interact with AIGente, we may collect the following categories of personal data.
This may include:
When you purchase AIGente services, we may process:
Complete payment-card details are processed through authorized payment providers, and AIGente does not normally store full card numbers.
Where applicable law requires express consent for the processing of financial or patrimonial data, AIGente will obtain such consent unless a statutory exception applies.
When you visit our website or use our services, we may automatically collect:
We may use analytics providers such as Google Analytics in accordance with applicable settings and preferences.
When using certain AIGente services, we may process content you provide, upload, or generate, including text, documents, images, audio, and other files, only to the extent necessary to provide the relevant services.
AIGente does not generally request sensitive personal data through its public website.
If a particular service or purpose requires the processing of sensitive personal data, AIGente will inform the individual in advance and obtain express written consent where required by applicable law.
AIGente may process personal data to:
These purposes are necessary to provide our services or manage the relevant relationship.
AIGente may also use certain information to:
These purposes are not necessary for maintaining a contractual relationship with AIGente.
Where required by applicable law, we will obtain consent before using personal data for these purposes.
You may request at any time that your information no longer be used for marketing by contacting privacy@aigente.com or by using the unsubscribe mechanism provided in our communications.
Where consent is the applicable legal basis for processing, it may be obtained expressly or tacitly, as permitted by applicable law.
Where express consent is required, including for certain financial, patrimonial, or sensitive data, AIGente will implement an appropriate mechanism for obtaining it.
Consent may be withdrawn, where legally permitted, by sending a request to:
Withdrawal will not have retroactive effect and may be subject to legal or contractual obligations requiring certain information to continue to be retained or processed.
AIGente does not sell or rent personal data.
We may share personal information where necessary with:
Third parties processing information on AIGente’s behalf are expected to maintain appropriate confidentiality, security, and data-protection obligations.
Where a transfer requires consent under applicable law, AIGente will obtain such consent unless a statutory exception applies.
AIGente operates internationally, and personal data may be processed or stored in countries other than the individual’s country of residence.
For international transfers, AIGente applies reasonable contractual, technical, or organizational safeguards designed to protect personal data and seeks to ensure that the information is processed consistently with this Privacy Notice and applicable legal obligations.
AIGente may use cookies, pixels, and similar technologies.
These are necessary for core website functionality, including security, session management, and authentication.
These help us understand how the website is used and improve its performance.
These may be used to measure campaigns, personalize communications, or display relevant promotional content.
Users may manage cookies through the tools available on the website or through their browser settings.
Disabling certain cookies may affect some functionality.
AIGente retains personal data for as long as reasonably necessary to:
When information is no longer required, it will be deleted, anonymized, or blocked as appropriate and in accordance with applicable requirements.
Depending on your location, you may have rights regarding your personal information.
Where Mexican law applies, you may exercise the rights of:
Together, these are known as ARCO rights.
You may also:
Requests may be submitted to:
Where applicable, the request should include:
Where the LFPDPPP applies, AIGente will communicate its determination within the applicable statutory period, currently up to 20 days after receiving a complete request and, if the request is granted, will generally implement it within the following 15 days, subject to legally permitted extensions.
You may request that AIGente limit the use or disclosure of your personal data, particularly for promotional communications or secondary purposes, by contacting:
AIGente will evaluate and address the request in accordance with applicable legal, contractual, and operational requirements.
AIGente maintains reasonable administrative, technical, and organizational safeguards designed to protect personal data against:
Measures may include access controls, authentication, encryption, credential management, protection of devices and systems, backups, vulnerability management, and confidentiality controls.
AIGente maintains procedures designed to identify, assess, contain, investigate, and resolve incidents that may compromise personal data.
Where applicable law requires notification of a breach to individuals, customers, data controllers, or competent authorities, AIGente will provide the corresponding notifications in accordance with applicable requirements.
AIGente may update this Privacy Notice to reflect changes in:
The current version will always be available at:
https://www.aigente.com/en/privacy
Where changes are material and where appropriate or legally required, AIGente may also provide notice by email, through its services, or by other reasonable means.
For questions regarding this Privacy Notice, requests to exercise privacy rights — including ARCO rights where applicable — withdrawal of consent, or requests to limit the use or disclosure of personal data, please contact:
AIGente Limited Email: privacy@aigente.com Address: 18F, Hollywood Plaza, 610 Nathan Road, Mong Kok, Hong Kong Website: www.aigente.com
