1. Information We Collect

We may collect the following types of information when you use our services:

1.1 Personal Information

Contact Details: When you create an account, subscribe to our services, or reach out to us, we collect information such as your name, email address, and phone number. Payment Information: This includes billing name, address, and payment method. All payment data is securely processed through trusted third-party payment platforms. We do not store your complete payment card information.

1.2 Usage and Analytics Data

We automatically collect technical information to enhance your experience, including IP address, browser type, device details, access timestamps, and page navigation patterns. This data is gathered through analytics tools like Google Analytics to help us improve website performance and user satisfaction.

1.3 User-Generated Content

Any content you create, upload, or submit through AIGente—including text, images, audio files, and AI-generated materials—is considered user content and is handled in accordance with this policy.

2. How We Use Your Information

We collect and process your information for the following purposes:

• Service Delivery: To operate our platform, provide AI-powered features, deliver customer support, and manage your account effectively.
• Service Enhancement: To analyze usage patterns and optimize product performance, content relevance, and overall user experience.
• Marketing Communications: To deliver personalized advertising and remarketing campaigns through platforms like Google Ads and Facebook Ads, using cookies and tracking technologies.
• Important Updates: To send you essential notifications about your account, billing information, service updates, and policy changes.

3. Information Sharing and Disclosure

We never sell or rent your personal information. We only share your data under these specific circumstances:

• Trusted Service Partners: We work with carefully selected third-party providers for payment processing, cloud infrastructure, website hosting, and analytics services. These partners are contractually obligated to protect your data and use it only for the purposes we specify.
• Legal Compliance: We may disclose information when required by law, court order, legal proceedings, or government authorities to comply with applicable regulations.
• Business Transitions: In the event of a merger, acquisition, reorganization, or asset sale, your information may be transferred to the new entity. However, it will remain protected under the terms of this Privacy Policy.

4. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to enhance your browsing experience:

• Essential Cookies: These are necessary for core website functionality, including secure login and session management.
• Analytics Cookies: These help us understand how visitors interact with our site through tools like Google Analytics, enabling us to improve performance.
• Marketing Cookies: These enable us to show you relevant advertisements based on your interests and browsing behavior.

You can control cookie preferences through your browser settings. Please note that disabling certain cookies may limit some website features.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, or as required by legal, tax, accounting, or security obligations. Once your data is no longer needed, we securely delete or anonymize it to protect your privacy.

6. Your Privacy Rights

Depending on your location, you may have certain rights under data protection laws (including GDPR and CCPA):

• Access Your Data: Request a copy of the personal information we hold about you.
• Correct Your Data: Ask us to update or correct any inaccurate or incomplete information.
• Delete Your Data: Request deletion of your personal information, subject to legal retention obligations.
• Restrict Processing: Request that we limit how we process your data in certain situations.
• Opt-Out of Marketing: Unsubscribe from promotional communications at any time through the link in our emails or by contacting us.

To exercise any of these rights, please email us at sales@aigente.com. We will respond to your request within the timeframe required by applicable law.

7. Data Security

We implement industry-standard security measures to protect your information, including encryption, secure access controls, and regular security assessments. While we strive to safeguard your data, please understand that no method of internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security but remain committed to protecting your information to the best of our ability.

8. International Data Transfers

AIGente operates globally, and your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws. Regardless of where your data is processed, we ensure it receives the same level of protection as described in this Privacy Policy through appropriate safeguards and contractual commitments.

9. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will notify you via email or through a prominent notice on our website. We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out to us:

• Email: sales@aigente.com
• Address: Unit 1805-06, 18F, Hollywood Plaza, 610 Nathan Road, Mong Kok, Hong Kong